Crisis Support
5 services · Mallee region
24/7 crisis lines for mental health, family violence, and urgent help.
13YARN — Aboriginal Crisis Support
Aboriginal-SpecificCovers: National — 24/7
24/7 crisis support line run by Aboriginal & Torres Strait Islander counsellors. Free, confidential, culturally safe. If you're struggling, feeling unsafe, or just need a yarn.
How to access this service
Who can use it: Aboriginal and Torres Strait Islander people of any age
What to do: Call 13 92 76 any time, day or night. Every call is answered by an Aboriginal or Torres Strait Islander crisis counsellor. Free from any phone. No Medicare, referral, or appointment needed.
**If you or someone you love is in crisis, ring 13YARN.** Always answered by mob. They won't judge, they won't rush you, and they won't call the police unless you're in immediate danger. Free from any phone.
Info last checked: 2026-04-24
1800RESPECT — National Sexual Assault & Family Violence Counselling
Covers: National — 24/7
24/7 phone and online counselling for anyone impacted by domestic, family, or sexual violence — victim/survivors, friends, family, and workers.
How to access this service
Who can use it: Anyone — victim/survivor, family, friend, or worker
What to do: Ring 1800 737 732 any time, or chat online via the website. Aboriginal-specific counsellors can be requested. Free, confidential, and available with interpreter support.
You don't have to be in immediate danger to call 1800RESPECT. They'll talk through what's happening, help you plan, and connect you with local services like Djirra and MASP. Online chat is good if you can't talk safely on the phone.
Info last checked: 2026-04-24
Lifeline — Crisis Support & Suicide Prevention
Covers: National — 24/7
24/7 crisis support line. For anyone experiencing emotional distress, thoughts of suicide, or who just needs someone to listen.
How to access this service
Who can use it: Anyone
What to do: Ring 13 11 14 any time. If you'd prefer not to talk, text or use the online chat. Free from any phone.
General crisis support — for mob who prefer an Aboriginal-specific counsellor, ring 13YARN (13 92 76) instead. Both are free, both are 24/7.
Info last checked: 2026-04-24
Safe Steps — Victorian Family Violence Response
Covers: Victoria-wide — 24/7
Victoria's 24/7 family violence response line. Emergency accommodation, safety planning, and immediate support for women and children escaping violence.
How to access this service
Who can use it: Women and children experiencing or escaping family violence in Victoria
What to do: Ring 1800 015 188 any time. They arrange emergency accommodation (motel or refuge), talk through safety, and refer to ongoing supports like Djirra. You don't need police involvement to call. Aboriginal-specific workers can be requested.
If you need a safe bed tonight, Safe Steps can arrange it. They pay for motel accommodation in the first instance while longer-term housing is sorted. Works closely with Djirra for Aboriginal women.
Info last checked: 2026-04-24
Victorian Child Protection — After Hours
Covers: Victoria-wide
Statutory child protection service. For reporting concerns about a child's safety. After-hours and weekend response.
How to access this service
Who can use it: Anyone concerned about a child's safety
What to do: Ring 13 12 78 if you have concerns about a child outside business hours. In business hours ring the regional Child Protection intake. **If you're a family already in the system, always ring VACCA (1800 436 650) for advocacy before speaking to Child Protection.**
If Child Protection contacts you, you have the right to have a support person and to seek legal advice before speaking. Ring **VACCA** (1800 436 650) and **VALS** (1800 064 865) before any meeting.
Info last checked: 2026-04-24