How-To Guides
Step-by-step help for common situations — plain English, mob telling mob.
Not sure where to start? These guides walk you through the steps, with phone numbers at each decision point. If you need hands-on help, ring Swan Hill Neighbourhood House on (03) 5032 9238.
🏥 Health
Understanding health coverage as an Aboriginal person
For: If you have questions about health coverage
How to access mental health support in the Mallee
For: Anyone needing mental health support in Mallee
📞 13YARN 13 92 76
How to get cheap or free medicine in Victoria
For: Aboriginal people in Victoria who need medicine
How to get help for someone using drugs or alcohol
For: Anyone affected by alcohol or drug use in Mallee
📞 (03) 5018 4100
🏠 Housing
I need help paying a rental bond
For: If you need help paying a bond
📞 1800 260 026
I'm homeless or about to be homeless — what do I do?
For: If you're homeless or about to be homeless
📞 1800 825 955
How to apply for public housing in Victoria
For: Anyone needing housing in Victoria
📞 1800 825 955
Understanding your rights as a tenant in Victoria
For: Anyone renting in Victoria
💰 Centrelink
📚 Education
👴 Elders & Aged Care
👨👩👧 Family & Violence
⚖️ Legal
I have fines I can't pay
For: If you have fines you can't pay
I need a lawyer but can't afford one
For: If you need legal help but can't afford a lawyer
📞 1800 641 072
Police are at my door
For: If police are at your door
📞 1800 641 072
How to get help with fines in Victoria
For: Anyone with unpaid fines in Victoria
📞 (03) 5032 3490
How to get legal help if police have charged you
For: Anyone charged with a criminal offence in Victoria
📞 1800 641 072
♿ NDIS & Disability
How to apply for NDIS
For: If you or someone you care for has a disability
📞 1800 800 110
How to access disability support services without NDIS
For: People with disability who need support but are not NDIS eligible
How to access NDIS in the Mallee
For: Anyone with a disability living in Mallee Victoria
📞 1800 800 110